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ABOUT

CAV Support Services also offer a Help Desk that provides users with technical assistance during CAV testing and deployments. The help desk is also a resource for deployers who are looking to conduct testing and demonstrations at the STOL testbed. Assistance and support are provided through email and phone exchanges and initiated by submitting a ticket.

To request more information regarding the Equipment Loan Program & Help Desk, deployers can email CAVSupportServices@dot.gov.

SERVICES

The help desk can assist with the following services:

 Device Configuration Support

  • Output review – assistance with submission of case and review of logs.

  • J2735 messages – assistance with interpretations of standard, content, and structure.

 MAP/Traveler Information Message (TIM) Tool Application Support

  • Map/TIM generation tools issues or questions first-level support.

 Device Testing Support

  • Dedicated short-range communications (DSRC) wireless sniffer access.

  • Global Positioning System (GPS) location support.

  • Internet Protocol Version 6 (IPv6) support.

 Infrastructure Implementation Support

  • IPv6 network design recommendations.

  • Physical installation guidance.

 Security Support

  • Network security guidance.

  • Security Credential Management System (SCMS) questions and updates.

 V2XHub Support

  • Support for V2X Hub User Group.

  • V2X Hub installation and setup.

 Other

  • Standards guidance and implementation.

  • System components and high-level architecture.

  • Troubleshooting devices.

SUBMITTING A TICKET

To submit a request for technical support, please email CAVSupportServices@dot.gov. A member of our team will respond within 1 business day.

Requests specific to the USDOT Work Zone Data Exchange (WZDx) specification can be sent to WZDxSupport@dot.gov. Please visit https://www.transportation.gov/av/data/wzdx for more information on the WZDx.

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