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ABOUT

CAV Support Services also offer a Help Desk that provides users with technical assistance during CAV testing and deployments. The help desk is also a resource for deployers who are looking to conduct testing and demonstrations at the STOL testbed. Assistance and support are provided through email and phone exchanges and initiated by submitting a ticket.

To request more information regarding the Equipment Loan Program & Help Desk, deployers can email CAVSupportServices@dot.gov.

SERVICES

The help desk can assist with the following services:

 Device Configuration Support

  • Output review – assistance with submission of case and review of logs.

  • J2735 messages – assistance with interpretations of standard, content, and structure.

 Map/Traveler Information Message (TIM) Tool Application Support

  • Map/TIM generation tools issues or questions first-level support.

 Device Testing Support

  • Dedicated short-range communications (DSRC) wireless sniffer access.

  • Global Positioning System (GPS) location support.

  • Internet Protocol Version 6 (IPv6) support.

 Infrastructure Implementation Support

  • IPv6 network design recommendations.

  • Physical installation guidance.

 Security Support

  • Network security guidance.

  • Security Credential Management System (SCMS) questions and updates.

 V2XHub Support

  • Support for V2X Hub User Group.

  • V2X Hub installation and setup.

 Other

  • Standards guidance and implementation.

  • System components and high-level architecture.

  • Troubleshooting devices.

SUBMITTING A TICKET

For deployers who are interested in leveraging this resource, all requests can be submitted through the ticket system. Responses to questions or requests can be expected within one business day.

  1. Navigate to https://CVCS.Samanage.com

  2. Create an account

  3. Submit a ticket, just like an IT help desk.

WARNING: only registered domains allowed, e.g. @dot.gov. If an agency’s domain is not registered, call the number or email CAVSupportServices@dot.gov

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