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▰ ABOUT

CAV Support Services also offer a Help Desk that provides users with technical assistance during connected and automated vehicle (CAV) testing and deployments. The help desk is also a resource for deployers who are looking to conduct testing and demonstrations at the Saxton Transportation and Operations Laboratory (STOL) testbed. Assistance and support are provided through email and phone exchanges and initiated by submitting a ticket.

Info

To request more information regarding the Equipment Loan Program & Help Desk, deployers can email CAVSupportServices@dot.gov.

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▰ SERVICES

The help desk can assist with the following services:

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titleDevice Configuration Support

  • Output review – assistance with submission of case and review of logs.

  • J2735 messages – assistance with interpretations of standard, content, and structure.

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titleMapMAP/Traveler Information Message (TIM) Tool Application Support

  • Map/TIM generation tools issues or questions first-level support.

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titleV2XHub Support

  • Support for V2X Hub User Group.

  • V2X Hub installation and setup.

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titleWork Zone Data Exchange (WZDx)

  • First-level support for questions and issues related to WZDx specifications

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titleOther

  • Standards guidance and implementation.

  • System components and high-level architecture.

  • Troubleshooting devices.

▰ SUBMITTING A TICKET

For deployers who are interested in leveraging this resource, all requests can be submitted through the ticket system. Responses to questions or requests can be expected within one business day.

  1. Navigate to https://CVCS.Samanage.com

  2. Create an account

  3. Submit a ticket, just like an IT help desk.

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To submit a request for technical support, please email CAVSupportServices@dot.gov. A member of our team will respond within 1 business day.

Requests specific to the USDOT Work Zone Data Exchange (WZDx) specification can be sent to WZDxSupport@dot.gov. Please visit Work Zone Data Exchange (WZDx) for more information on the WZDx.